PT. Taman Bintang Bali as the company behind Red Ruby Group herein refers to “Red Ruby”, “we”, “us”, and “our” is committed to protecting the personal information you give to us. When you trust us with your information, we make certain that we are valued by your information by not sharing them with unauthorized third parties.
We are committed to providing better service to all our guests. The information we collect and information is only used to improve the communications, personalization on marketing strategy, and technology development based on your preferences.
You are not obligated to provide us with the requested personal information, however, to be able to receive some of our products or services required of your personal information. We also need to collect your personal information during loyalty program registration to deliver added benefits service to our loyal guests. Therefore if you fail to provide the information, we will not be able to deliver some of the services and loyalty benefits.
To provide you with our services and create a personal experience, we need your personal information. The personal information means to identify you as a real person or individual such as name, gender, date of birth, email address, shipping address, and telephone number. We also may collect any other information such as profile photos, social media, billing records, and transaction records, and credit card information will be protected and treated respectfully for the transactions and internal database.
We will request you to provide the personal information when you book a table or a ticket, purchase our official merchandise, and during loyalty program registration. We will collect all the personal information that you provided to us directly. We also may retrieve the data from third parties such as Google on the loyalty program registration
Please remember, your data will never be shared with unauthorized third parties. Therefore, we will share the information only for legal purposes, banking, and also service providers such as credit card companies.
There are several purposes of collecting your personal information, such as:
Data processing is done by computer and/or IT system database following the purposes of data collection. The data accessed only to certain of a person in charge involved with the operation such as the website admin, system technical & IT department, marketing team, and accounting. There are also external parties involved in data processing such as credit card companies, banking, and hosting providers
The personal data is strictly not to be shared or sold to unauthorized parties. We treated your data seriously to prevent lost, used, altered, disclosed, or accessed by unauthorized parties. The data will keep confidential with restricted access only by employees and business partners that need such information
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore, we will retain and use data as necessary to gather information for internal research purposes, fraud prevention, accounting, and reporting purposes and comply with legal obligations.
We live in the digital era that “cookies” are part of our online activity on the internet. Nowadays, all places we visit on the internet will have cookies. For some users people, cookies might sound threatening for their privacy but, for the others, it can be an advantage. Cookies is designed to understand internet user behavior which helps the business personalize and tailored the promotion, targeted marketing, products, and services of each customer. From that, we can offer you products and services, marketing communications, and promotions according to your desires
The cookies help to track your pattern during your session when visiting our website therefore we understand user behavior which is very useful for our marketing and promotional purposes. They allow us to count your visit and show traffic on the part of the website that users heavily visit.
These cookies are also essential during the online purchasing process for the Red Ruby website to keep track of your session during a visit for example how long you spend on booking a ticket process, your browsing items on the merchandise products, and the items that belong to your shopping cart. Each cookie store with a unique anonymous session ID and only can be retrieved on the Red Ruby Website server.
You should remember that the cookies will not steal their personal information or important data from your computer. Also, the cookies will not harm your device or system. The cookies that we used will only be for online shopping and monitoring users’ behavior during visiting the website. The sensitive information will not be collected and all the information gathered will not be personal information.
However, you can disable cookies by deleting or blocking cookies on your web browser or device depending on your preferences. Please note that some services or features of the Red Ruby website may not be available once cookies are disabled.